Tri State Nissan

"Charles Is One Exceptional Worker - April 2011"

Charles is one exceptional employee, my vehicle was actually done on time, but after the work was done and Charles briefed me on the results, there was a need for more work. The work was not needed right then and there, but I asked if he could get it in and his reply was yes. The work was done and saved me another trip. Thank you Charles. Service department overall is excellent!!, From the minute you arrive to the minute you depart, all of my issues were addressed very quickly, beyond my expectations. Such a great Staff you have, and as you know, that is what makes you good. There is no such thing as a good leader or company without great people. Tri State has GREAT PEOPLE!!

Tri-State Nissan Service Department

Patrick S,Winchester VA

"They Treat Me Like I'm The Most Important Person - April 2011"

I really cannot say enough to express my satisfaction with Winchester Nissan. They treat me like I'm the most important person that ever bought a car from them. Matt is to be commended on his professional, but very personal manner. The only thing I would like to see, is that Winchester Nissan have a body shop.....Nissan Altima

Service Advisor: Matt Keenan

Janet M,Winchester Virginia

"From The Salesman To The Manager To The Girl Who Did The Paper Work -- A Smooth Process - March 2011"

From the Salesman to the manager to the girl who did the paper work -- a smooth and efficient process. D.J. Lilly was most helpful from my first email to Nissan to the process of picking the car, he did everything with the end result of customer service being exceptional. Based on my experience, I would not have a problem recommend Nissan to anyone and will if I am asked about my service at Nissan. I am satisfied and the Versa is a fine car. I did want a manual transmission, since that is what I have always driven. Most of the dealerships I checked with did not have man manual transmissions available. I wanted to take advantage of the discounts and the deal Nissan was offering so I gave up the personal option of a manual transmission......Nissan Versa

Sales Consultant: DJ Lilly

Robin Noris,Winchester Virginia

"Thanks To JD - March 2011"

Thanks to JD who initially checked my vehicle in as soon as I arrived with a smile and continued to be so polite. Great work! I would like to add that Matt has always been so professional and polite at every service visit over several years since I have chosen Tri State Nissan for my vehicle purchases and all servicie needs. Thanks for a smoothe check out procedure and individual customer attention with such a great personality. He has continued to provide excellent service over several years. Wow, what a great employee.....2010 Nissan Rogue

Andrea K,Martinsburg, West Virginia

"The Service Department Is Awesome - Feburary 2011"

Matt Keenan is always very polite, professional and helpful. The service dept at Tri-State Nissan always does an awesome job, this will make a huge impact on my next vehicle purchase!!  Because of Matt and the rest of the dept I will make Tri-State Nissan my first stop for another vehicle. :)
.....2009 Nissan Altima

Service Advisor: Matt Keenan

Jill H,Winchester VA

"The Process Could Not Have Been Easier - February 2011"

Everyone was very helpful, the process could not have been any easier unless they just gave us the car. Great salesman, very professional and courteous. This certified used car is awesome, it looks great and drives wonderful. Thanks for showing this one to us.....2007 Nissan Sentra

Penny Foster,Inwood, West Virginia

"Rusty Has Been The Best Salesperson - Jan 2011"

Rusty Moorehouse has been the best salesperson I have ever dealt with at any dealership I have visited in the area! I already have recommended Tri State to quite a few of my friends......2010 Nissan Altima

Harold Mason,Winchester VA

"Jessica Did A Great Job - Jan 2011"

Jessica Wolfe did a great job and keeping me abreast of the service update to my car. She even arranged to have it washed by the time I came to pick it up.....2006 Nissan Sentra

Sales Consultant: Rusty Moorhouse

Michael R,Winchester VA

"They were funny too!!!! :) - December 2010"

The salesperson's were very professional. They were funny too!!!! :)
2010 Nissan Armada

Sales Consultant: Brian Nieves

Sara Mehlfelt,Winchester Virginia

"They Do A Fantastic Job - November 2010"

They welcomed me as soon as I walked in the door. The vehicle was ready faster than I expected. They do a fantastic job. I am completely satisfied.....2010 Nissan Titan

Tri-State Nissan Service Department - Matt Keenan

James McDaniel,Winchester Virginia

"Matt Took Good Care Of Me - October 2010"

Matt took good care of me and my car explaining what happened and what needed to be done to get it fixed.  I felt very informed and comfortable with the repairs done he is a good asset to your team.....2010 Nissan Altima

Tri-State Nissan Service Department

Christine F,Springfield, West Virginia

"Love Your Express Service - October 2010"

Love your express service - this was an unplanned service call and I was in and out in less than 30 minutes.....2009 Nissan Versa

Tri-State Nissan Service Department

James C,Leesburg, Virginia

"Helpful, Professional & Courteous - October 2010"

Our Salesman, Aaron Moler was extremely helpful, professional, and courteous.  He's just a great overall salesman.  We also found all your sales personnel to be friendly, too.....2010 Nissan Murano

Sales Consultant: Aaron Moler

Jo Porterfield ,Martinsburg West Virginia

"Getting New Tires At Cost - October 2010"

I love the automatic garage door with the service counter just inside. Vehicle quickly serviced and, without me having to ask, they automatically ordered new tires for  me when the tread depth reached it's limits. I admit I was skeptical about purchasing my 2008 Infinity G37S from you and actually getting new tires at no cost...but I was wrong.....2008 Infiniti G37

Tri-State Nissan Service Department

Dane Pedersen,Chamberburgs PA

"Friendly, Respectful, Informative & Sincerely Helpful - September 2010"

Good experience.  The selection of vehicles was what I was looking for - a good selection and mix of new and used vehicles to compare in both options available and overall pricing. I have looked at vehicles twice at your dealership - once with my son several months ago and again on Friday.  In both cases, Rusty was very friendly, respectful, informative and sincerely helpful. He did not come across as "salesman on a mission" - and that was one of the main reasons we returned to the dealership when we needed to purchase a car.  Yes - we wanted to buy locally and were able to do so - working with both Rusty and Dave to select a vehicle at the price which worked for everyone. I was disappointed that after we purchased the car and drove it home, it struggled to start.  I called Rusty and said to bring it in as soon as possible - which we did. Your Service Advisor, Charles, took us right in, checked out the problem and installed a new battery.  We appreciate the quick service and repair!  Good to know that you stand behind your vehicles and will recommend Tri State Nissan to others! I am very pleased.  As mentioned before, good to to know that you stand behind what you sell - as this is our first experience with Tri-State Nissan.....2010 Nissan Altima

Sales Consultant: Rusty Moorhouse

Burton K,Stephens City Virginia

"Very Impressive! - September 2010"

Very impressive! If the service department is like my sales associate you wouldn't want to go anywhere else. He stated that if I had a question or concern later to call and he will do his best to help. This was the most important quality was knowing you had service after the sale. Both my wife and I love the vehicle and glad we came to Tri-State Nissan....2010 Nissan Altima

Sales Consultant: Tom Reber

David T,Winchester Virginia

"Well Done - September 2010"

As a first time visitor to the service area, I was promptly shown where to go and given all information for my appointment, and directed to the customer waiting area.  Well done.....2010 Nissan Rogue

Tri-State Nissan Service Department

Roy B,Fairfax Virginia

"He Went Over Every Aspect Of The Vehicle - September 2010"

The gentleman who worked with me was Rusty Moorhouse and he was very polite, very knowledgeable regarding the vehicles and was very good at making both me and my girlfriend (who also purchased a vehicle with him as the salesmen) feel comfortable and informed about the vehicles. He went over virtually every aspect of the vehicle.....2008 Nissan Titan

Sales Consultant: Rusty Moorhouse

James M,Clear Brook Virginia

"He Tool Care Of Me Like I Was The Queen Of England - August 2010"

Hi Aaron,

 

I certainly have and will recommend you and your dealership to others.  I have had a great experience purchasing the car and even the service.  I came up a few weeks ago to get my oil changed and was really pleased.  The young man that waited on me was wonderful, a great asset to your dealership.  He took care of me like I was the Queen of England.  I was in and out within 30 minutes and that included a tire rotation.  Thanks a bunch.....2010 Nissan Versa

 

Jane Dawson

Sales Consultant: Aaron Moler

Jane Dawson,Culpeper Virginia

"He Did A GREAT JOB - August 2010"

Working with Jeremy was fantastic.  He did a GREAT JOB!!!! I hate buying a vehicle.  This is the first time that I felt like I was not put through and ordeal just to buy a vehicle.  It was a smooth and easy transaction......2010 Nissan Altima

Sales Consultant: Jeremy Ross

Michael W,Stephens City Virginia

"Nissan Is Very Fortunate - August 2010"

Nissan is very fortunate to have a dealership such as Tri-State marketing, selling and servicing their products!  Everyone who contributes to the success of Tri-State, from sales management to service to office services, treats customers with personal attention and leaves no question unanswered in addressing the needs or concerns of their customers.  Everywhere I look in driving through the Shenandoah Valley of Virginia, I see an abundance of people driving Nissans of all models, WITH TRI-STATE displayed somewhere on the vehicle.
That reinforces my feelings that I can count on the security and assurances I have with this Pathfinder.  I love my Pathfinder.....2006 Nissan Pathfinder

Tri-State Nissan Service Department

Susan M ,Winchester Virginia

"Love It - August 2010"

Jeremy Ross was very pleasant and knowledgeable about the aspects of the car and the process.  He was very patient when we questioned certain items on the price and broke down all the items for us. We would recommend anyone to come to Tri-State and will do so anytime. Love it, its what we were looking for and had the accessories we wanted and at our desired price....2010 Nissan Versa

Sales Consultant: Jeremy Ross

Susan E,Winchester Virginia

"I'm Glad There Is Still Great Customer Service - August 2010"

Rodney and his crew at Tri-State Nissan are the best. I've been bringing my truck back for service since I bought it there in 2003, and Matt and Jessica have been there the whole time. They are always courteous, well-informed, and willing to answer all my questions. Even when I take issue with something they are all respectful and work with me to explain or resolve the situation. I've had less interaction with Chuck as he's newer, but he's also becoming a great part of the team. I'm glad there is still great customer service somewhere.....2003 Nissan Frontier

Tri-State Nissan Service Department

Daniel W,White Post, Virginia

"An Awesome Salesperson - August 2010"

Rusty Moorhouse was an awesome salesperson..very helpful and did my loan transaction a timely manner.....2010 Nissan Sentra.

Sales Consultant: Rusty Morehouse

Karen T,Front Royal VA

"My Experience Saturday Was Great - August 2010"

I'll be honest I was a little concerned about buying the Nissan because it is a long way to go for service and I was afraid I would have to wait for hours.  My experience Saturday was great!  The young man that worked on me was very professional and personable.  I watched him as he interacted with others and he is a real asset to your business.  Thanks for a great experience.....2010 Nissan Versa

Tri-State Nissan Service Department

Dora D,Culpeper Virginia

"We Love Nissan - July 2010"

Staff was very friendly and accommodating. He was very courteous and took good care of us. We have gone to Hagerstown Nissan and had terrible experiences.  Tri State was wonderful and we love Nissan products. I wish we would have found them before we traded in our Armada, we probably would have stayed in a Nissan product. This Rogue is for our daughter and she loves it.  Hoping it will be good for her in the snow.....2010 Nissan Rogue

Sales Consultant: Daniel Nelson

Carol A ,Shepherdstown, West Virginia

"They Have Great Team Work - July 2010"

Everyone went out of they way to make it a great over all day!!!!! I have been telling everyone I work with and have a few that are going to stop by. Brian and Dave where fun and they have great team work going on with everyone. I just want to drive every where I love it.....2010 Rogue

Sales Consultant: Brian Nieves

Elizabeth B,Winchester, Virginia

"Great Time Spent With The Staff - July 2010"

Great time spent with the staff, everything went smooth. Quickest vehicle purchase I have ever had. Would definitely recommend Tri-State Nissan to anyone wanting to purchase a vehicle. Brian was great,very helpful and knowledgeable. He even helped me with setting up my phone with the blue tooth operation. Very happy I purchased from Tri-State Nissan, will definitely do all my future car purchases with this dealership! Thanks you guys were terrific.....2010 Nissan Titan

Sales Consultant: Brian Nieves

William T,Front Royal, Virginia

"Would Most Certainly Recommend Nissan - July 2010"

Rusty and David were great it seemed as though I had known them all of my life. And would most certainly recommend Nissan and the guys.....2010 Nissan Altima

Sales Consultant: Rusty Morehouse

Arlene H,Winchester, Virginia

"Fast, Courteous And Professional - July 2010"

The service was fast, courteous and very professional. They worked around my schedule, not the other way around.....2010 Nissan Rogue

Tri State Nissan Service Department

Lisa B,Bluemont, Virginia

"Jeremy Ross Was Extremely Knowledgeable - July 2010"

Jeremy Ross, the sales person was extremely knowledgeable of the product and very professional. Have already recommended Tri-State Nissan to others.....2010 Nissan Rogue

Sales Consultant: Jeremy Ross

Darryl J, White Post Virginia

"GREAT Price For An Oil Change - July 2010"

Wonderful service walked in and there was not wait.  Pulled car in and waited in the lobby for less then 15 minutes. Wonderful service first oil change and I got to use my coupon.  Turned out to be a GREAT price for a oil change.....2010 Nissan Altima

Tri-State Nissan Service Department

Christine T ,Middletown Virginia

"Jeremy Is Wonderful - July 210"

Jeremy is wonderful!  We have purchased 3 vehicles from him.....2010 Nissan Murano

Sales Consultant: Jeremy Ross

Pastyy P ,Winchester Virginia

"James Made It Memorable - July 2010"

James was great this was my first new car and James made it memorable.....2010 Nissan Versa

Sales Consultant: James Watkins

David O ,Martinsburg West Virginia

"You Guys Made It Happen - July 2010"

Thanks a lot for helping get into a better truck for me. You guys really made it happen for me and I thank you and Dave both. Its a good truck and I like it.....2007 Toyota Tundra

Sales Consultant: Aaron Moler

Steve P, Winchester Virginia

"James Was Excellent - July 2010"

It was a very good experience for us. James was excellent.  He treated us with respect and answered all of our questions. After our experience with the Ford dealership a few years ago it was a breath of fresh air to have James as our salesperson.  Thanks again......2007 Ford F150

Sales Consultant: James Watkins

Thomas B, Stephenson Virginia

"I Enjoyed Dealinf With Both Of Them - July 2010"

James was very great.  He was helpful but not too pushy.  He was very knowledgeable about the Nissan products. David was great also...good teamwork and I enjoyed dealing with both of them.....Nissan Versa

Sales Consultant: James Watkins

Forrest S ,Winchester Virginia

"James Was Approachable & Professional From The Start - June 2010"

James Watkins is the sales consultant who assisted me with my purchase of the 370Z Coupe -- and from the initial moment I walked into the dealership, James was approachable and professional from the start. Brilliant service; again James was never pushy and allowed me to test drive a few cars--to include the Z. What I appreciated about his service was when there were matters that required another Nissan colleague's advice he was sure to have that team member present, for example in financial matters he had Nan come by and talk with me. Also I and my husband appreciated that James made himself available for us in purchasing this car as we had an unforeseen delay with our insurance coverage, but James maintained contact with us (not too much, but enough) and we were delighted to finis the deal with him.....2010 Nissan 370Z

Sales Consultant: James Watkins

Tiffany F,Gore Virginia

"Everyone Was Beyond Helpful - June 2010"

Everyone was beyond helpful and I left 100% happy with my purchase. They made it very easy for me to get financing and I was comfortable with them. I've had bad "car salesman" experience in the past, but Tri-State proved me wrong. Thank you all so much. I love my Nissan.....2010 Nissan Altima

Sales Consultant: DJ Lilly

Alexa Haynes ,Strasburg Virginia

"Keep Up The Good Work - June 2010"

Rusty was a great salesperson! Very friendly. when I left there I felt like I have known him for years. Keep up the good work Rusty.....2010 Nissan Murano

Sales Consultant: Rusty Morehouse

Debra G,Olds Field West Virginia

"Dave, James, & Heather Were All Very Nice & Professional - May 2010"

Dave, James, and Heather were all very nice and professional.  After talking to James and letting him know exactly what payments we could afford, the money we could apply to the vehicle down payment, as well as the payoff of our Nissan Quest (that had 205000 miles on it), Dave came over to talk to me. I told Dave that I would go home and discuss the pricing with my husband. We were deciding between a Hyundai Sonata and the Altima. We went to Hyundai first, and we were approved and the payments were set at what we could afford. My husband, children and I were discussing which vehicle to get. The next day, Dave paged me and left me a message letting me know that he had worked out the loan and payments that he thought we would agree with. If Dave would not have paged me and left me that message, we would have bought a Hyundai. James was very professional. My son and I were looking at vehicles and James came right out and, in a few minutes after talking about the Nissan Altima, he asked me if I would like to test drive the vehicle. I test drove the vehicle, James sat in the back asked me a few questions, then after going in side and talking to him, I went home and got my husband and came back (of course that was after we talked about a price and Dave talked to me)  James explained all the features. Heather was also very good at explaining the warranty's, gap insurance, reward program, and the loan details.We love our Altima. We travel almost 200 miles a day, so we are hoping to get GREAT gas mileage, so far we are getting around 27 miles per gallon.  I am hoping to get around 30 or so on the highway....2010 Nissan Altima

Sales Consultant: James Watkins 

Teresa C,Martinsburg West Virginia

"Tri-State Is Warm & Friendly & Has A Great Sense Of Humor - May 2010"

Matt, Jessica, and Chuck always greet me and my son, Zach, with friendly (and funny) conversation.  [Rodney, also, if he is in the check-in area!]  Really, everyone who works at Tri-State is warm and friendly and has a great sense of humor! They give reasonable time lines for having the work done, depending on the needed repair or service,and they keep those time lines -- unless circumstances change...at which time, they explain the delay or need to change our plans.  They consider that the customer's time is important, and that is great customer service! Zach worked with Matt on this visit, and Zach enjoys working with Matt because he is so kind, responsive, and professional (to both of us). There was a minor adjustment, but Tri-State goes above and beyond to make every service they perform an important one. As of the past 7 years, my son and I only buy our vehicles from Tri-State Nissan -- we know we are getting trustworthy service from people who are fair, honest and more like family than business associates -- in service and sales (David, Rusty, Jerry, and all of the staff), Tri-State makes buying and choosing and driving the vehicles we want a secure and positive experience every time!  Thank you All.....2006 Nissan Pathfinder

Tri State Nissan Service Department

Susan and Zachary Martin ,Winchester Virginia

"Always Greeted With Friendly Service - May 2010"

I am always greeted with friendly service here! Everyone is always so nice and has a smile on! Yes, got a phone call to confirm it was ready and the left the days hours on my phone for me to pick up. They even caught that my yearly inspection was up this month and asked if I would like to take care of it at this apt! Great.....2008 Nissan Sentra

Tri State Nissan Service Department

Samantha W ,Stephens City Virginia

"He Explained The Pro's & Con's - May 2010"

Excellent deal offered and we got the biggest bang from our buck! Brian Nieves is a very accommodating and courteous person. He explained the pros and cons to my husband and I and we were convinced.  The Cube runs smoothly, it's got a great mpg, which is perfect for us since we commute to work daily.....2010 Nissan Cube

Sales Consultant: Brian Nieves

Josephone E,Winchester Virginia

"We Were Totally BLOW AWAY - May 2010"

We were totally BLOWN AWAY.....not only was our Murano serviced.....but it was handed back to us freshly washed and and wiped down and glowing......at NO CHARGE for the wash.  This was the most amazing and wonderful thing to us.  We have never experienced such a thing before.  We are new to Nissan.  We purchased our car just before Christmas, 2009.  You can believe that we are impressed.....2010 Nissan Murano

Jerome L ,Charles Town West Virginia

"I Would Recommend Him To Anyone - May 2010"

Daniel Nelson was our salesperson and his product knowledge and professional way of treating us was a very nice experience. I would recommend him to anyone and certainly want him to be my salesperson in any future sales......2010 Nissan Titan

Barry F,Strasburg Virginia

"Don't See Any Reason Why I Won't Be A Customer For Life - May 2010"

I have been very satisfied with the Versa and the service from
Tri-State. Don't see any reason why I wouldn't be a customer for
life.....2008 Nissan Versa

Kristopher B,Berryville Virginia

"I Would Buy Another Car From Tri State - May 2010"

Your service consultants/department is one of the main reasons I would buy another car from Tri-State.....2006 Infinit FX35

Greg S,Harpers Ferry West Virginia

"Smiles And A Great Attitude - April 2010"

Jessica and or Matt always greet me and other customers that arrive or that are already in line with smiles and a great attitude. Jessica always has an answer for all of my questions and is very informant of what's going on when my vehicle is in the garage under-going service. If there is any problem or concern Jessica seems to know where I'm at and informs me and asks if I'd like to correct the problem right then and there or schedule an appointment.....2005 Nissan Titan

Martin S,Winchester Virginia

"Everything Was Explained To Me In Much Detail - March 2010"

I had a wonderful experience at Tri State Nissan everybody was really friendly and treated you like family. Daniel was my salesperson very nice guy who really knows how to sell a car in a professional manner was very comfortable. 100% yes I would recommend my friends and family. Everything was explained to me in much detail.....2010 Nissan Versa

Tammy White,Gore, Virginia

"You Guys Are Great - Service March 2010"

Even though it seemed there was a crowd coming in just as I did, Jessica greeted me and took care of me quickly. Before she was finished Matt came back and greeted me also. You guys are great.....2003 Nissan Frontier

Daniel Whaite,White Post Virginia

"I Have Already Recommended Your Dealership - March 2010"

Excellent experience. Negotiated everything over email and phone. Stress free. 370Z was washed and waxed and prep before my appointment.  Answered all of the questions I had with the car and your tire for life program. I have already recommended your dealership. Friend was surprise about your tire for life program. He said another dealership has a similar program in the city, but the service charges were extremely high. I said your service charges were lower than the city prices.....2009 Nissan 370Z

Jeffrey Lim,Sterling Virginia

"We Won't Hesitate To Buy Another Car From Tri State Nissan - March 2010"

Lori and I just wanted to let you guys know how great our car buying experience was! You guys at Tri State Nissan were a joy to do business with! Lori usually can't stand to walk into a dealership because of our bad luck in the past with dealerships and their salespeople. After we left she told me that she would definitely buy another car from you guys and how great Brian was to deal with! We both were a little nervous about making a 4 hour trip from Pa. to purchase a car from a dealership and sales people that we knew absolutely nothing about. Thanks for making me look good Brian and we won't hesitate in the future to buy another car from Tri State Nissan.....2008 Kia Sorento

Kenny Bakaitis,Canonsburg, PA

"How Great My Experience Has Been - March 2010"

I just wanted to let you know how great my experience has been with purchasing a vehicle from your dealership.  Aaron has been great even after I had the vehicle for 3 weeks I had an question on some part missing on my vehicle and he did not hesitate helping me and got the part I needed to me within a week.  Aaron is great to work with and will gladly buy another vehicle from him in the future.....2010 Nissan Xterra

Nadine McCoy,Hedgesville West Virginia

"I Could Not Be Happier - March 2010"

I was just telling my parents how I was about to email you. I could not be happier. The more I drive this car the more I love it. I keep finding little features that I didn't know I could live without. I am beyond satisfied with my new car and the great service you guys gave me. I keep bragging, about you fellas up there, to everyone who asked and will send anyone your way. Even my sister who just bought a car is jealous of mine! Thanks everyone up there! You all are great and I hope some of that Ice made it your way. lol.
Hope to see you guys and keep doing what you do.....2010 Nissan Versa

Jessica Pack,Winchester Virginia

"Wonderful Experience!!!!!!!!!!!!!!!!!!! - March 2010"

 Brian Nieves worked with me I was purchasing a used vehicle BUT I walked out with a brand NEW 2010 Nissan Altima. I have been telling everyone about Tri State.  When all of my paperwork was done, I came out of the office and one of the salesmen asked so did you get it.  I stated yes and started to clap and then everyone else clapped too.  Made me feel welcome.  Thanks to ALL. I love my Nissan Altima.....2010 Nissan Altima

Chrisitne Thomas,Midddletown, Virginia

"Daniel Was Very Professional - February 2010 "

Daniel was very professional in his selling ability, he was very knowledgeable and he really took his time in satisfying his customers needs.....2010 Nissan Altima 

Kay Hubbard,Winchester Virginia

"Sales Manager Are Always Professional And Courteous - February 2010 "

We are repeat customers of Tri State Nissan for the simple reason that all of their staff - from the service department to the Sales Manager are always nothing but professional and courteous......2010 Nissan Maxima

Michael Lee,Stephens City Virginia

"You Are Buying A Car From Friends - February 2010 "

Tri State Nissan makes you feel like you are buying a car from friends. Aaron is a great salesperson. I called him to tell him what car I wanted to buy and what time I would be there.  When I arrived at the dealership he had the car ready and warming up. You would never get that at another dealership.....2010 Nissan Rogue

Kin Flurry,Haymarket Virginia

"Definitely A Place I Would Recommend To All My Friends & Family - February 2010 "

Everyone was friendly and very helpful.  Always pleasant to deal with and no pushing you to purchase. He was great he did not push me or rush me to make a decision. He let me take my time and decide what was the best for me. With the customer service I received it is definitely a place I would recommend to all my friends and family. Will purchase another vehicle from them in the future......2010 Nissan Xterra

Nadina McCoy,Hedgesville, West Virginia

"Awesome Group Of People - February 2010 "

Awesome group of people to work with an extreme pleasant experience.  A very valuable person in Tri State's team. I have been verbally informing family, friends,and everyone i know about my positive experience.....2010 Nissan Altima

Medina Scott,Hagerstown Maryland

"Great Job Understanding Our Needs - February 2010 "

Nan did a great job understanding what our needs were and how much money we could spend and met our needs. Absolutely, buying a used car is stressful, not sure if I'm getting value in the vehicle for money I am paying.  Had a couple rough experiences buying vehicles for my children over the past 5 years. So far so good.  Have not had any problems with the vehicle and have driven it around 1,000 miles since purchase.....2002 Nissan Altima

Williams Kitts,Winchester, Virginia

"Made Us Very Comfortable - February 2010 "

Brian Nieves was very friendly and made us very comfortable.  He was not pushy at all.  He explained everything in detail and kept asking us if we had any questions ,  all of this and he had to help clear the lot of snow.  WOW, what a salesman.....2010 Nissan Titan

John Coverstone,Woodstock, Virginia

"I Was Amazed By The Service - February 2010 "

I actually called a day ahead (b.c of snow forecast) and was fitted in to have my service done and to put side steps on my car. I was amazed by the service I received. THANK YOU.....2010 Nissan Pathfinder

Hanah Luttrell,Cross Junction Virginia

"I Was Very Pleased - February 2010 "

Our salesperson (Jeremy Ross) was very professional and was always available and helpful to answer any of my questions regarding the purchase.I was very pleased....2010 Nissan Frontier

Stephen Cowgill,Romney, West Virginia

"I am Very Please With Both My Rogue And The Dealership - February 2010 "

Hey Brian!
 I am very pleased with both my Rogue and the dealership.  The service department has been great and I have no problems with my car at all.  I tell all my friends that when they are looking for a new car they should definitely check out the Rogue, and i always let them know i got it from Tristate......2009 Nissan Rogue February 2010

Whitney Mcdonald,Berryville, Virginia

"I Am Very Happy With My Xterra - January 2010"

Brian,
I am very happy with my Xterra and the service Tri-State provides. Even though I spend most of my time in Delaware, I keep my service appointments with you.....Nissan Xterra

Joe Haydu,Woodstock Virginia

"My Fifth Nissan - January 2010"

This is my fifth Nissan from this dealer because of the satisfaction I get in dealing with them.....2010 Nissan Frontier

Dorene Hoover,Strasburg, Virginia

"I Was More Satisfied Than I Could Ever Ask For - January 2010"

I was more satisfied than I could ever ask for.  I was in and out when I dropped my car off.  I was immediately taken to my work and picked up within 10 minutes of calling to be picked up.  Everyone from Matt who helped me with getting the recall repaired to Alex who dropped me off and picked me up were great!  It was such a pleasant experience.....2009 Nissan Altima

Herbert Kleingger,Winchester, Virginia

"I Was In And Out Quickly - January 2010"

Very friendly and easy to talk to. Even though they were very busy I was in and out quickly. I have been treated with respect and my questions have been completely answered. Even when they have been very busy they have taken the time to address my concerns. The service I get at this Dealership is excellent......2006 Nissan Quest

Hattie Robinson,Clear Brook, Virginia

"We Would Recommend Him To Our Friends & Family - January 2010"

Everyone was very friendly and went out of their way to help us get  the loan for the car. My husband and I were impressed by their dedication. Daniel was great. He greeted us immediately and answered every question we asked. He was very friendly and personable without being pushy. He was very professional. We would recommend him to our friends and family. All of the employees were  friendly and helpful to us. Daniel went over all of the features and answered all of our questions.We love the Altima it drives like a dream. We love the car. We will probably buy another Nissan in the future from you all.....2009 Nissan Altima

Shawn Blye,Winchester Virginia

"Our Third Vehicle Purchase At Tri-State Nissan - December 2009"

This is our third vehicle purchase at Tri-State Nissan in the past two years.  We look forward to meeting with the sales staff about new purchases, and are pleased with the service department.......2010 Nissan Armada

David Payne,Stephens City, Virginia

"The Service Was So Good - December 2009"

I have never had a bad service visit with Tri-State Nissan in over 10 years.  The service is so good that we bring our Subaru there because they are much better than local Subaru dealer......2010 Nissan Titan

Hugh Labree,Winchester, Virginia

"VERY HELPFUL - December 2009"

Every one was friendly and being in the finance business myself. I didn't feel like I was pressured at all. VERY HELPFUL - had communicated several times by email prior to meeting him. Yes. I had to return the next day to return additional keys from my trade in, he took the additional time to answer additional questions that came up after I took my the auto home. Love my new Murano!! Even after trading in my BMW.....2010 Nissan Murano

Penny Jarbeau, Charles Town, West Virginia

"I Was Greeted By Name - December 2009"

In fact, when I pulled in I was greeted by name! The service was actually completed in less time than I was told. Very Nice! This service was for the recall notice I received for my 2009 Rogue. I am satisfied that all the recall problems were fixed......2009 Nissan Rogue

Richard Petrushun, Berkeley Springs, West Virginia

"I Have Purchased Many Nissans With Tri-State Nissan - December 2009"

I have purchased many Nissans with Tri-State Nissan and have ALWAYS been very pleased with their service. Clay was excellent. He was not pushy and answered all of my questions.  He is very good at his job.Through the years I have recommended them to many friend and family. My Mother-in-Law purchased a car from them a few years ago. I am a Nissan guy so I am always satisfied with my car.  I love the Sentra and my wife drives a Maxima......2010 Nissan Sentra

Rob Clemons , Winchester, Virginia

"Jeremy Ross Was One Of The Best Saleman - November 2009"

Jeremy Ross was one of the best salesman I have ever dealt with. I have a history of trading vehicles frequently so I have dealt with alot of salesman. He was kind, honest and upfront about the deal I was getting. I never had anyone at any dealership show us around the entire place after purchasing a vehicle. He made sure all our questions were answered, everything moved along quickly and efficiently. Thank you Jeremy.....2009 Nissan Altima

Mike Garrett,Winchester, VA

"Was Willing To Work With Us - November 2009 "

Was willing to work with us in finding the right vehicle we were looking for, no matter what I would ask him he always tried to answer or if he didn't know he would find out from someone else the answer. We are very happy and also pleased with the way they are handling the service to get the minor things fixed that we found needed to be fixed on the truck....2007 Chevy Colorado

Royce Hovermale ,Berkeley Springs, WV

"Clay Ellis Was Great - Nissan Altima - November 2009"

Clay Ellis was great. He wasn't like all the other salespersons who just want to make a sale. He worked with us and help get what we wanted. I love the car!

Matthew Throckmorton,Stephens City, Virginia

"Tri State Wi-Fi Service - November 2009"

The service was completed even faster than promised, and with Tri-State's complimentary Wi-Fi service, my wife was able to get some work done while waiting

Joesph L ,Winchester VA

"Thank You Very Much - October 2009"

1. How would you rate your overall experience with Tri State Nissan?

Thank-you all very much.  I had shopped at several other dealerships prior to shopping at Tri-State Nissan, and the experience there was by far the best I had.  All of the staff was great to deal with.

Jay Clark,Gainsville, VA

"Rusty Went Above And Beyond - October 2009"

RUSTY WENT ABOVE AND BEYOND TO MAKE SURE I GOT WHAT I WANTED.  HE WAS TRULY CONCERNED ABOUT MY NEEDS AND WAS EXCEPTIONAL.

Kathleen B,Winchester, VA

"Good Help - October 2009"

Aaron,
Thanks for your email. I received good help this week when I called the service dept. with a question. The person I spoke with was very helpful. I was able to fix the problem after the service person explained what I needed to do. I also made an appt. for my first service visit. Have a good weekend.

Lesile L,Winchester, VA

"I Love My Altima - October 2009"

Brian

I LOVE my Altima, I am very pleased with it. I am very surprised with how much pep it has, love the heated seats, sound system is great. Handles really nice and rides very smooth. I particularly I went in for a service appt (oil change) recently and was VERY impressed with the service. You can bet that if anyone I know has any interest in a Nissan I will surely steer them your way. Hope to see you sometime when I am there for a service appointment. Thanks for checking in. You all are GREAT !!!

Linda B,Purceville, WV

"They Worked On My Car Right Away - October 2009"

Hi Aaron,

Thanks for your email. I received good help this week when I called the service dept. with a question. The person I spoke with was very helpful. I was able to fix the problem after the service person explained what I needed to do. I also made an appt. for my first service visit in Nov.

Have a good weekend.

Randi C,Bunker Hill, WV

"I Have Had My Altima For Almost 2 Years Now - September 2009"

I have had my Altima for almost 2 years now and am coming up to 26,000 miles and I really pleased with both the car and the service from Tri-State Nissan. I am also very pleased with the mpg I get, I commute from Charles Town WV to Leesburg VA (approx 40 miles) and I get an average of approx 31 mpg which is great for the size of car.The service from Tri-state Nissan has been great, I phone up for the regular services, turn up it done quickly and efficiently.....great......Although I won't be changing it for a while I will certainly consider Tri-State Nissan in the future.

Chris Gorham,Kerneysville, WV

"My vehicle is great, service is SUPERIOR - September 2009"

If the manufacturer contacted you today about your recent service, would your answer to each question be "Completely Satisfied"?

I would tell them as I do the service department, my insurance company and all I have a conversation with concerning my Altima, Servicing, Driving & Owning. My vehicle is great, service is SUPERIOR, and I would not allow anyone else to even change the wiper blades. Considering I am a very meticulous person with regards to work, this says a lot.

Michael B.,Clear Brook

"I Love Coming To Tri State Nissan - October 2009"

The Service desk is always right there ready and waiting to greet you as you arrive. I love coming to Tri-State Nissan.  The employees are all wonderful.  Jessica is always so sweet and friendly.

Tammy M,Leesburg, VA

"Thanks Again For Working With Me Over The Internet - September 2009"

Thank you so much for your helpfulness on my purchase of the Versa! I just got home from driving up I-81 and back to Sharpsburg and love the handling and zippiness of the car :) Thanks again for working with me over the internet on pricing, considering my crazy work schedule, that was a very big help. Thanks again!

Mark Mackenzie,Sharpsburg, MD

"A Very Easy Purchase - September 2009"

A very easy purchase from start to finish even the finance was a pleasant experience. He truly was the best car salesman we ever had. Any problems he would take car of it even on his day off. Someone who truly cares about his customers.

Kenneth,Stephens City , VA

"Pleasure Buying From A Dealer Where Personal Service Is Valued - August 2009"

Everyone at Tri State was very friendly and helpful.  It was a pleasure buying from a smaller dealer where personal service is valued. I had dealt with Brian via email as my initial inquiry came through being to Tri State from Nissan's website.  I had already visited the other dealers within 25 miles of me but while impressed by the workmanship of the Versa I was interested in, were turned off by the other dealers salesmen.Brian and the rest of the sales staff at Tri State made us feel welcome, understood our needs and helped to make the whole buying experience a great one. Driving away from the dealership, my wife asked me if I was happy with the Versa Hatchback that we bought to which I replied, "Yes but I am especially glad that we bought from Tri State as it made a big difference"The Versa Hatchback was the car we came to see but Brian also helped us to evaluate it against the Cube and Sentra as well as the Versa sedan.  We love the Versa Hatchback and feel it offers the greatest bang for the buck for a great compact car.&nbs

Shawn & Elizabeth Carlson,Purceville, VA

"Very Knowledgeable & Professional - August 2009"

It should be noted that our sales representative was very knowledgeable and professional it was his sale techniques that convinced us that the Altima we purchased was indeed a good vehicle. He should be commended for his sales techniques and his professionalism that he applied during our visit at the dealer. At this moment we are very satisfied with our vehicle we only hope that in the warranty and vehicle maintenance service department we are given as good as service as provided when the vehicle was sold to us.

Customer Wishes To Remain Anonymous,Front Royal, VA

"Great Service - August 2009"

JESSICA, MATT, AND CHARLES ARE ALL TERRIFIC---THE BEST SERVICE STAFF I HAVE EVER DEALT WITH !

David Lee,Winchester, VA

"2008 Nissan Altima "

Daniel Nelson was very professional in his demonstrating the vehicles we expressed interest in. When a question was posed that he was unsure of, he immediately sought the answer from another employee or a manual.

Clarence,Winchester,VA

"Great Salesperson"

Our Salesperson was extremely patient. We came to visit with the intention to look. I did not intend to purchase a vehicle .. and we were very undecided on what we were looking for... We had several options that we were batting around. Paul walked us around the lot for hours and spend A LOT of time with us. Paul gave us great customer service.

Irene,Winchester, VA

"2007 Nissan Versa - Purchased May 2009"

Brian
I appreciate your time and attention with my recent purchase of the Versa. Great car, great service - very good experience. I will certainly recommend Tri-State to others. Thanks so much!!!

Bob Larson,Stephens City, VA

"Your Excellent Service Department Is The Main Reasons I Stay With Nissan - May 2009"

Your excellent service department is one of the main reasons I stay with a Nissan. They are all professional, take the time to explain to me what they need to do to my car, and are always friendly. Matt went beyond the bar of excellence Saturday when he filled me in, in his very busy schedule to help me out and fix my flat tire. It means so much to me to know I can count on the people in the service department to help me when in need. All the service department representatives are the best, and I think I could have counted on anyone of them to help me out. But I just wanted to commend Matt for his outstanding service Saturday. Thank You For All You Do.

Vicki Peckens,Berryville, VA

"2009 Nissan Frontier - April 2009"

Brian
Thanks for such a great buying experience from start to finish. I have never had one run as smooth as this one did and Heather was great to work with in Finance. My 5 yr old son was so surprised when I picked him up from daycare that afternoon... I thought he was going to pop with excitement. I couldn't get him out of the truck once we got home. Thanks for everything... I'll stop by and say hi when I come in for service.

Karen Barrett,Winchetser,VA

"Customer Service At Its Best - March 2009"

Steve,
I want to make sure to recognize both Ashley and Diane for their efforts in customer service. They both went beyond expectations to help us resolve a GAP claim issue that would've otherwise cost us much more money. They should be commended for putting forth the effort to help other people. Both my wife and I are extremely appreciative. Please reward them accordingly! Many Thanks!!!

Bryan and Cindy Kirby,Front Royal, VA

"2004 Nissan Maxima - Purchased March 2009"

Jermey,You are really phenomenal!!!!! An excellent role model for others. You know that customer like us are not easy to handle, but you have again impressed us with your expertise, knowledge, patience and the care that goes with your service. Thank you so much.

P.S. You know we will keep coming back to drive the 370Z off your lot.

Matt & Zen Deramus, Winchester, VA

"2006 Ford Focus - Purchased February 2009"

Brian,Our experience at Tri-State Nissan was great. Our sales rep was vary helpful and he made us feel welcome. He never made us feel like we were being pushed into the deal we made.  We ended up getting a 2006 Ford Focus that was what my wife wanted. The entire process from beginning  was great! Thank you to everyone at Tri-State Nissan for making our car buying experience a great one. There were a few issues with the car that was taken care of on the spot the day of purchase and we appreciated how we were treated.This was our first trip to your dealership,and we can honestly say that we were treated better then any other dealership we had visited.

John & Pat Canfield,Winchester,VA

"2009 Nissan Maxima - Febraury 2009"

Aaron,All is great with the BAD _ _ _  Maxima!! I don't drive it much but my wife loves it. Of course I will send any referrals your way. Hope you have a good 09. Tell Steve hey for me.

Vince Legare,White Post, VA

"2008 Nissan Quest- Purchased January 2009"

Brian,Our experience at Tri-State Nissan was wonderful!  Our sales rep was extremely helpful and never once made us feel like we were being pushed into a deal we didn't want.  We ended up getting exactly what we wanted for the price we could afford. The entire process from beginning to end was a joy! Thank you to everyone at Tri-State Nissan for making our car buying experience a great one!

Dan & Rachael Ryan,Winchester, VA

"2001 Honda Civic - Purchased January 2009"

Brian,Thank you for all your help in making Ben's first car experience a complete surprise. Ben absolutely loves his car. He still can't believe it! The smile on his face was priceless. I do not think he will ever forget that day and the excitement he felt. It was definitely a special once-in-a-lifetime deal! Thanks again for all your help at Tri State Nissan. I appreciate your straight-forward approach and willingness to negotiate during this process.

David Walker, Winchester, VA