Customer Testimonials

DealerRater, the world's premier car dealer review web site, recently announced the winners of the 2013 Dealer of the Year Award Program.  Through this award program, 38 manufacturer categories were represented honoring top U.S. and Canadian Dealers.  Included in this year's winners was Diehl Ford Nissan.

Tri-State Nissan has demonstrated consistently high PowerScore? ratings for customer satisfaction, placing them in the top of their class.  The PowerScore is determined using an algorithm that factors the dealership's average DealerRater consumer rating and the total number of reviews written about the dealership during the previous calendar year.

According to recent studies, 84% of Americans say online evaluations have an influence on their decision to purchase a product/service, and 73% of car shoppers now consult online dealership reviews. With the growth of Internet use in the car shopping process over the past decade, reputation management has become a vital part of any dealership's marketing process.


"We congratulate Tri-State Nissan for achieving the top award for customer satisfaction amongst Nissan dealers across Virginia and look forward to their continued success through unparalleled customer service," said Chip Grueter, president of DealerRater.  "It was a tight competition among many outstanding dealers throughout Virginia and Tri-State Nissan should be proud of this accomplishment."

---